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About this sector

Retail covers any business whose sole focus is to sell products to consumers both physically and online.

Selling things isn’t new or innovative, but the introduction of technology into aspects of retail including sales, operations, and inventory management means R&D is becoming more common.

What can be claimed

  • Customer web portal and notifications
  • Optimising distribution through process
  • Integrated software to contact customers
  • Analytics tracking and reviewing tool
  • In-store sensors and smart devices

Why can this be claimed

The introduction of technology into all aspects of the retail world across all facets of the business from customer interaction to distribution can be a complicated exercise.

Building new products and processes that require an advancement of technology and overcoming of issues can qualify as R&D.

Retail uk

2014-15 Expenditure